If you are not satisfied with your order, please contact EastBayCatering.com Customer Service immediately via email at service@eastbaycatering.com. Please include your order number and name. All sales are final unless order problems/issues are confirmed with our partners or otherwise determined by EastBayCatering.com, at its sole discretion, to be actionable. In such cases, EastBayCatering.com will issue credit for use on future orders through the EastBayCatering.com website. All order problem/issue inquiries must be received within 24 hours of the delivery date listed on your order confirmation email. No cash refunds will be issued by EastBayCatering.com.